• Background

• Objective

• Salient Features of P-TOSS

• Stake Holders

• Course Contents

• Fee Details

Punjab is rapidly emerging as a strong destination for IT/ITES investment in India and to further strengthen the objective of making Punjab a Technology hub, Department of Higher Education, Government of Punjab with assistance of Punjab Infotech started the training program to develop professionals for the IT/ITES/BPO/KPO sector in line with the international standards and benchmark as laid down by the NASSCOM, under the brand of P-TOSS i.e. Punjab-Training on Soft Skills.

The ITES industry has a number of segments that require specific skills, in addition to communication skills, at the operational level. These can be broadly listed as under:

(i) Back-Office Operations / Revenue Accounting / Data Entry and Conversion

(ii) HR Services, Content Development / Animation / Engineering and Design / GIS

(iii) Customer Interaction Services, Medical Transcription Services

(iv) Online education or web based training,

(v) Market research analysis using statistical packages,

(vi) Remote network maintenance and monitoring

Training in the use of computers and in verbal skills including spoken English.

The training programs are meant to upgrade the skill set of youth in Punjab for Global Work professionals. The project was started with the aim to conduct training on communication and soft skills to generate skilled manpower for BPO/KPO industries with skill-sets that are not directly provided by the conventional education system.

• The ownership of the program is vested with Dept. of Higher Education and the framework of the P-TOSS was developed by Punjab Infotech.

• The training would be carried out by the selected partner at the respective college premises.

• Dept. of higher Education has provided necessary infrastructure for establishment of study centres (Partly equipped) in 25 Govt. Colleges in Phase- I.

• Common course contents prepared by Punjab Infotech with inputs from the training companies and also from prominent BPO companies. The courses would be conducted on optional basis for students of the respective colleges who would pay specified fee for the training programme.

• The fee structure for the courses to be conducted at the College premises as, part of the programme would be at a lower scale than the fee structure offered by the companies at their own premises.

• Pre training, mid level and post training assessment will be conducted by Punjab Infotech to monitor the quality of training being delivered by the training company and to measure the progress resulting from the training programme.

• Commitment to high quality.

• Dept. of Higher Education, Government of Punjab
• Punjab Infotech
• Training Partners
• Host Colleges